The Synthetic & Rayon Textiles Export Promotion Council

Operationalisation of DGFT ‘COVID-19 Helpdesk' for International Trade related Issues’

Circular No. ES/26/2021-22                                         27th April, 2021                         

To: Members of the Council      

Sub: Operationalisation of DGFT ‘COVID-19 Helpdesk' for International Trade related Issues’

Dear Member,    

We would like to inform you that O/o DGFT has issued Trade Notice No. 2/2021-22 dated 26th April, 2021 informing about the operationalisation of DGFT ‘COVID-19 Helpdesk' for International Trade related Issues. In this regard, a Press Release dated 26th April, 2021 has been issued by the Ministry of Commerce and Industry.

The Department of Commerce, Government of India and DGFT have undertaken to monitor the status of export/imports and difficulties being faced by trade stakeholders in view of the surge of COVID-19 cases. Accordingly, DGFT has operationalised a ‘COVID-19 Helpdesk' to support and seek suitable resolutions to issues arising in respect of International Trade

  • The 'COVID-19 Helpdesk' would look into issues relating to Department of Commerce/DGFT, Import/Export Licensing Issues, Customs clearance delays and complexities arising thereon, Import/Export documentation issues, Banking matters etc. 

  • Helpdesk would also collect and collate trade related issues concerning other Ministries/Departments/Agencies of Central Government and State Governments and will co-ordinate to seek their support and provide possible resolution(s). 

  • EXIM community may submit information on the DGFT website and submit information relating to their issues on which support is required using the following steps— 

  1. Navigate to the DGFT Website ( >>> Services >>> DGFT Helpdesk Service.  

  2. ‘Create New Request’ and select the Category as ‘Covid-19'  

  3. Select the suitable sub-category, enter the other relevant details and submit. 

  • Alternatively, members may send their issues to with the subject header: Covid-19 Helpdesk or call at Toll Free No. 1800-111-550

  • The status of resolutions and feedback may be tracked using the Status tracker under the DGFT Helpdesk Services.

  • Email and SMS would also be sent as and when the status of these tickets are updated.

  • DGFT has requested the Trade Community to make use of the given facilities suitably. 

Members may kindly make a note of the above and make use of the facilities provided by DGFT. 

Thanking you,  

Yours faithfully,