• CCI AD FROM 5th April 2021

Authorized Economic Operator (AEO) Programme; Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai Zone- II

Circular No. ES/201/2021-22                                 9th November, 2021     

 

To: Members of the Council        

 

Sub: Authorized Economic Operator (AEO) Programme; Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai Zone- II

 

Dear Member, 

 

JNCH has issued Public Notice No. 96/2021 dated 2nd November, 2021 on the above subject.

 

Following officer is appointed as Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai Zone-II.

 

S. No.

Name & Designation of the Officer

Office Address/ Telephone

Appointed as

Jurisdiction

1

Smt. Arpitha S.

Dy. Commissioner of Customs,

Mumbai Zone-II

JNCH, Mumbai Customs Zone-II Mob.9886204117

Client Relationship Manager (CRM) for AEO entities

Mumbai Customs Zone II

 

The CRM will be responsible for-

1)    Clarifying / resolving query, if any, of AEO applicant while filing the AEO application in the office of CC Customs, Zone- II. In case of unavailability or doubt, the CRM can direct the applicant to the AEO Cell of JNCH for guiding the applicant.

 

2)    CRM shall be single point of contact (SPOC) with AEO clients. CRM shall act as a voice of AEO within Customs in relation to legitimate concern and issues of AEO. CRM shall assist in getting procedural and operational issues resolved by co-ordinating with different sections within Customs as well as other stakeholders.

 

3)    Keeping record of Customs related error reported voluntarily by the AEO status holder and forwarding the same to AEO Cell on weekly basis.

This Public Notice supersedes all earlier Public Notices/Facility Notices/ orders on the subject matter.

Members may kindly make a note of the above.  Thanking you,  Yours faithfully,  S. BALARAJU EXECUTIVE DIRECTOR