Circular No. ES/102/2022-23 1st November, 2022
To: Members of the Council
Sub: ICEGATE Helpdesk for redressal of RoDTEP related grievances
DGFT has issued Trade Notice No. 20/2022-23 dated 31st October 2022 (copy enclosed) regarding the ICEGATE Helpdesk for redressal of RODTEP related grievances.
Please note that –
- Resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under the RODTEP Scheme, the mechanism of “ICEGATE Helpdesk”, which is available to the exporters 24*7 is functional.
- An exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at email@example.com.
- Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up.
- If RODTEP grievance continues, the exporter may approach the higher authority at email: firstname.lastname@example.org.
You are requested to please take a note of the above and do the needful.