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Authorized Economic Operator (AEO) programme- Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II

Circular No.ES/108/2018-19                                                              June 26, 2018

To: Members of the Council

Sub.:  Authorized Economic Operator (AEO) programme- Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II

Dear Member,

This is to inform you that the JNCH (Nhava Sheva) has issued Public Notice No. 101/2018  dated 20th June, 2018 on the above subject.

In Pursuance of para 1.5.2- (xiv) of the Circular No. 33/2016 dated 22.07.2016, and para 5.3.6 of Circular No. 03/2018 dated 17.01.2018, the following officer is appointed as Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II.

Name of the Officer:           Shri R.K. Singh,

Designation:                        Jt. Commissioner of Customs & Nodal Officer, AEO, Zone- II

Address:                               B- 601, 6th Floor, JNCH, Nhava Sheva

Tel.:                                        022 27244751, 022 2724240

Appointed as:                      Client Relationship Manager (CRM) for AEO entities

Jurisdiction:                        Mumbai -II

Responsibilities of the CRM:

  1. Clarifying/resolving query, if any, of AEO applicant while filing the AEO application in the office of CC Customs, Zone- II. In case of unavailability or doubt, the CRM can direct the applicant to the AEO Cell of JNCH for guiding the applicant.
  1. CRM shall be single point of interaction with AEO clients. CRM should act as a voice of AEO within Customs in relation to legitimate concern and issues of AEO. CRM should assist in getting procedural and operational issues resolved by co-ordinating with different sections within Customs as well as other stakeholders.
  1. Keeping record of Customs related error reported voluntarily by the AEO status holder and forwarding the same to AEO Cell on weekly basis.

Please note that this Public Notice supersedes all earlier Public Notices/orders on the subject matter.

This is for your information.

Thanking you,

Yours faithfully,

S. BALARAJU
EXECUTIVE DIRECTOR

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