Circular No. ES/127/2018-19 July 19, 2018
To: Members of the Council
Sub:- Refund of IGST on export of Goods on payment of duty-Setting up of Help Desks
We are pleased to inform you that the Central Board of Indirect Taxes and Customs (CBIC) has issued Circular No. 21/ 2018- Customs dated 18th July, 2018 informing about the setting up of Help Desks at the offices of Federation of Indian Export Organisations (FIEO) and Apparel Export Promotion Council (AEPC) for expeditious resolution of IGST refund related issues.
Board had received many representations from members of Trade wherein micro, small and medium enterprise exporters have informed that their IGST refunds are held up and that they are unable to approach Customs port of exports due to factors like distance, lack of information/knowledge etc.
The Help Desks at the offices of FIEO will be located in (i) Ahmedabad, (ii) Bangalore, (iii) Chennai, (iv) Cochin, (v) Coimbatore, (vi) Delhi, (vii) Hyderabad, (viii) Kolkata, (ix) Ludhiana and (x) Mumbai; whereas in AEPC office it would be located at Tirupur.
The Help Desks would be a part of the ongoing Refund Fortnight and would function for a period of 2 weeks till 1st August, 2018. They will be manned by officers of Customs, who shall be nominated by the jurisdictional Customs zone. The necessary infrastructure like Computer, Scanner/Printer, Internet, Cabin Space etc. would be made available to the officers by FIEO/AEPC.
Members may please make a note the following instructions:-
Members may kindly make a note of the above and do the needful at the earliest.