Refund of IGST on export of Goods on payment of duty-Setting up of Help Desks

Circular No. ES/127/2018-19                                                             July 19, 2018

To: Members of the Council

Sub:- Refund of IGST on export of Goods on payment of duty-Setting up of Help Desks

Dear Member,

We are pleased to inform you that the Central Board of Indirect Taxes and Customs (CBIC) has issued Circular No. 21/ 2018- Customs dated 18th July, 2018 informing about the setting up of Help Desks at the offices of Federation of Indian Export Organisations  (FIEO) and Apparel Export Promotion Council (AEPC) for expeditious resolution of IGST refund related issues.

Board had received many representations from members of Trade wherein micro, small and medium enterprise exporters have informed that their IGST refunds are held up and that they are unable to approach Customs port of exports due to factors like distance, lack of information/knowledge etc.

The Help Desks at the offices of FIEO will be located in (i) Ahmedabad, (ii) Bangalore, (iii) Chennai, (iv) Cochin, (v) Coimbatore, (vi) Delhi, (vii) Hyderabad,  (viii) Kolkata,  (ix) Ludhiana  and  (x) Mumbai; whereas in AEPC office it would be located at Tirupur.

The Help Desks would be a part of the ongoing Refund Fortnight and would function for a period of 2 weeks till 1st August, 2018. They will be manned by officers of Customs, who shall be nominated by the jurisdictional Customs zone. The necessary infrastructure like Computer, Scanner/Printer, Internet, Cabin Space etc. would be made available to the officers by FIEO/AEPC.

Members may please make a note the following instructions:-

  • The Directorate of Systems shall provide the status of each pending IGST refund claim with specific error due to which it is being held up, on Antarang.  
  • The icegate email ID of the officer(s) deputed at the Help Desk may immediately be informed to to enable access to the data.
  • The officers deputed at Help Desks would use this data to inform the exporters about the documents required, if any, and guide them to resolve the errors.
  • The exporters can provide details related to any port of export at the Help Desk near their location.
  • The Help Desk shall act as an extended office of the Port of export and collect documents/ information on behalf of the port of export.
  • The details provided by the exporters to the Help Desk shall be transmitted by ICEGATE e-mail to the nodal officers at the port  of  export .
  • The ICEGATE  e-mail ID of the nodal officer of each port of export shall immediately be    informed    to
  • The  Customs  officers  at the port  of  export  shall  process  the refund  claim  after  all  the  necessary  details / documents  submitted  at the Help  Desks have been  forwarded  to the  nodal  officer  at  the  port  of  export.
  • There  shall  be  no  need  for the exporter to  visit  any  port  of  export  once all the requisite  documents /information have been submitted at the Help Desks.

Members may kindly make a note of the above and do the needful at the earliest.

Thanking you,

Yours faithfully,



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