Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II reg. Authorized Economic Operator (AEO) Programme

Circular No. ES/ 280/2018-19                                                                    November 12, 2018 

To: Members of the Council

Sub.: Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II reg. Authorized Economic Operator (AEO) Programme

Dear Member,

We would like to inform you that JNCH (Nhava Sheva) has issued Public Notice No. 145/2018 dated 8^th November, 2018 regarding appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II for Authorized Economic Operator (AEO) Programme.

Details of the Client Relationship Manager (CRM) for AEO entities is as follows:-

CRM will be responsible for the following:

1. Clarifying/resolving query, if any, of AEO applicant while filing the AEO application in the office of CC Customs, Zone- II. In case of unavailability or doubt, the CRM can direct the applicant to the AEO Cell of JNCH for guiding the applicant.

2. CRM shall be single point of interaction with AEO clients. CRM should act as a voice of AEO within Customs in relation to legitimate concern and issues of AEO. CRM shall assist in getting procedural and operational issues resolved by co-ordinating with different sections within Customs as well as other stakeholders.

3. Keeping record of Customs related error reported voluntarily by the AEO status holder and forwarding the same to AEO Cell on weekly basis.

Members may kindly make a note of the above.

Thanking you,

Yours faithfully,

S. BALARAJU
EXECUTIVE DIRECTOR