Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II

Circular No. ES/132/2019-20                                        5th September, 2019

To: Members of the Council

Sub.: Appointment of Client Relationship Manager (CRM) within the jurisdiction of Chief Commissioner of Customs, Mumbai- II

Dear Member,

JNCH has issued Public Notice No. 73/2019 dated 27th August, 2019 informing about the appointment of the following officer as Client Relationship Manager (CRM) for Authorized Economic Operator (AEO) entities within the jurisdiction of Chief Commissioner of Customs, Mumbai- II.

Shri Rupak Kumar,
Dy. Commissioner of Customs, Mumbai Zone-II
Mob.: 8767897331

The CRM will be responsible for –

  • Clarifying / resolving query of AEO applicant while filing the AEO application in O/o CC Customs, Zone- II. In case of unavailability or doubt, the CRM can direct the applicant to the AEO Cell of JNCH for guiding the applicant.

  • CRM shall be single point of contact (SPOC) with AEO clients. CRM should act as a voice of AEO within Customs in relation to legitimate concern and issues of AEO.

  • CRM should assist in getting procedural and operational issues resolved by co-ordinating with different sections within Customs as well as other stakeholders.

  • Keeping record of Customs related error reported voluntarily by the AEO status holder and forwarding the same to AEO Cell on weekly basis.

Please note that this Public Notice supersedes all earlier Public Notices / orders on the subject matter.

Members may kindly make a note of the above.

Thanking you,

Yours faithfully,

S. Balaraju
Executive Director

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