Implementation of Advanced Queue Management System

Circular No.ES/140/2019-20                                                             September 13, 2019

To: Members of the Council

Sub: Implementation of Advanced Queue Management System

Dear Member,

JNCH has issued Public Notice No. 80/2019 dated 12th September, 2019 implementing the Advanced Queue Management System at JNCH building.

Your kind attention is invited towards the installation of Advanced Queue Management System for all Appraising groups located at 3rd, 4th and 5th floor of C wing of JNCH Building, as well as Deputy / Assistant Commissioners, incharge of all the appraising groups, located at 2nd Floor, C wing, JNCH Building .

The Advanced Queue Management System is being implemented at JNCH building to promote Trade facilitation and ensure that there are no hurdles in the legitimate movement of trade representatives / Customs brokers inside the JNCH building while movement of unauthorized persons is curbed. The system is installed in the verandah on the 1st floor, outside the existing Sevottam Section.

Following guidelines to be followed by the visitors:

  • Visitors who wish to meet the Dy. Commissioner/Asstt. Commissioner or Appraisers posted in Appraising groups are required to contact the operator of E–token system with relevant details (who would be available for initial hand holding exercise at 1st floor itself).

  • Four electronic kiosks alongwith display boards have been installed there.

  • The visitor would need to key in his details alongwith details of the officer, he needs to meet on the basis of which the kiosk will generate a paper token indicating his number in the queue.

  • The concerned officer of the Appraising group shall acknowledge the entry of the said visitor, as and when he is prepared to meet the visitor who will be allowed to enter the building only when his token number is displayed on the electronic display screen.

  • The Advance Queue management Token system is scheduled to be operationalized w.e.f. 16th September, 2019.

  • Persons found loitering about in the Corridors, Appraising Hall or outside Group AC’s cabins without valid token would be liable to action.

Members may kindly make a note of the above.

Thanking you,

Yours faithfully,


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