The Synthetic & Rayon Textiles Export Promotion Council

Introduction of online complaints module for AEO and DPD Clients

Circular No.ES/51/2019-20                                                May 18, 2019                  

To: Members of the Council              

Sub: Introduction of online complaints module for AEO and DPD Clients

Dear Member,

We would like to inform you that JNCH has issued Public Notice No. 43/2019 dated 15th May, 2019 introducing the online complaints module in which Authorized Economic Operator (AEO) and Direct Port Delivery (DPD) Clients can file complaint online on DPD JNCH website (www.dpdjnch.com) as a trade facilitation measure. The complaint can be filed in matters related to DPD only.

For the purpose of filing complaint online, AEO/ DPD importers or their authorised Custom Broker are required to visit DPD JNCH website (www.dpdjnch.com) and follow the steps prescribed in the Public Notice No. 43/2019 dated 15th May, 2019.

Members may kindly make a note of the above and do the needful.

Thanking you,

Yours faithfully,

S.BALARAJU
EXECUTIVE DIRECTOR